Returns, exchange & refunds

1. What we replace or refund

We replace your item, or refund you in full if we can't replace it, when:

• it arrives damaged or broken;
• it doesn't work;
• you received the wrong item, or parts are missing from the box; or
• it isn't as described, including not fitting a bike that is listed on the product page.

2. How to make a claim

1. Within 48 hours of delivery, message us on WhatsApp or email with your order number.
2. Send your unboxing video: one unedited clip from the sealed parcel to the problem. Add photos if they help.
3. We review it and reply within 2 working days.
4. Once approved, we arrange a free pickup and send a replacement. If the item is out of stock, we refund you in full instead.

Tip: start recording before you open the parcel. It makes any claim quick and simple.

3. What isn't covered

• Changing your mind, or no longer needing the item.
• Ordering for a bike that isn't listed on the product page. Ask us before ordering and we'll confirm fit.
• Damage from installation, accidents, misuse or modification.
• Problems reported more than 48 hours after delivery, except under a product's warranty.
• Items returned without their original box, parts and accessories.

4. Cancelling an order

• Before it ships: message us and we cancel it free of charge. If you paid online, you get a full refund.
• After it ships: the order can't be cancelled. If you refuse a prepaid parcel, we refund you once it comes back to us, minus the actual courier charges for sending it and bringing it back.
• If cash on delivery parcels are refused repeatedly, we may offer only online payment on future orders.

5. How refunds are paid

• Online payments: refunded to the same UPI, card, bank or wallet within 5 to 7 working days of approval. Your bank may take a few more days to show it.
• Cash on delivery: refunded to your UPI ID or bank account within 5 to 7 working days of approval.

6. Warranty claims

If a product has a warranty, it is stated on the product page. For a fault during the warranty, contact us with your order number and a video of the problem, and we'll arrange a repair or replacement under its terms.

7. Contact

For any claim, message us using the details on our Contact page.

• Seller: TODO: business name
• Address: TODO: registered address, city, pin
• Email: TODO: support@spareshub.in
• Grievance officer: TODO: full name, TODO: grievance email